Refund and Returns Policy

Effective Date: January 17, 2025

At PremierLuxuryBath, we strive to ensure your complete satisfaction with every purchase. This Refund and Returns Policy outlines our procedures for returning products and receiving refunds or exchanges. It’s essential to read this policy carefully before initiating a return. By making a purchase from premierluxurybath.com, you agree to adhere to the following guidelines. This policy complements our general Terms and Conditions available at [link to your Terms and Conditions page] and Sales Policy available at [link to your Sales Policy page].

1. General Return Eligibility

  • Return Window: You may return most eligible items within 30 days of the original purchase date. After this 30-day period, we generally cannot accept returns, unless otherwise required by law or for specific warranty-related issues (see section on Warranties below).

  • Condition of Returned Items: To be eligible for a return, items must be:

    • In their original, unused, and undamaged condition.

    • Including all original packaging, such as boxes, inserts, protective materials, and wraps.

    • With all original accessories, manuals, cables, and any other included items.

    • With all original tags, labels, and security seals intact (if applicable).

  • Non-Returnable Items: Certain items are not eligible for return. These include:

    • Personal care items that have been used, such as headphones or shavers (for hygiene reasons).

    • Software that has been opened, downloaded, or activated.

    • Customized or special-order items that have been made to your specific requirements.

    • Gift cards or vouchers.

    • Items that show signs of wear, damage, or alteration not due to our error.

    • Items that have been tampered with or improperly handled.

    • Clearance or final sale items. These are typically marked as such at the time of purchase and are sold “as is” with no returns or refunds.

  • Reason for Return: While we do not require a specific reason for return, understanding why you are returning an item helps us improve our products and services.

2. Initiating a Return

  • Contact Us: To initiate a return, you must contact our Customer Support team within the 30-day return window. You can contact us at:

  • Return Authorization Number (RAN): Once your return request is approved, you will receive a Return Authorization Number (RAN) and specific return instructions. You must include this RAN on the return packaging. Returns without an RAN will not be accepted and will be returned to sender at your expense.

  • Return Form: You may be asked to complete a simple return form, which will need to be included in the return package.

3. Return Shipping

  • Responsibility for Shipping Costs: Generally, you are responsible for the return shipping costs unless:

    • The product arrived defective or damaged, and it was not due to your misuse.

    • You received the wrong product that you did not order.

    • The return is due to an error on the part of PremierLuxuryBath.

  • Shipping Method: We recommend that you use a trackable and insured shipping method for all returns. We are not responsible for items lost or damaged during return shipping. You will need to retain your return tracking number for your records.

  • Packaging: Ensure you package the item securely to prevent damage during transit. Please use the original packaging if possible. If the original packaging is not available, use adequate protective materials. Damage caused by improper packaging can result in a reduced or denied refund.

  • Return Address: You will be provided with the specific return address when you receive your RAN. Do not ship items back to us without an RAN and confirmation of the proper address.

4. Inspection of Returns

  • Receiving and Inspection: Upon receipt of your return, our team will inspect the item to ensure it meets all of the conditions outlined in this policy. This inspection may take 2-3 business days after we receive your return.

  • Approval/Rejection:

    • If the returned item meets all return requirements, your return will be approved, and we will proceed with processing your refund or exchange, as applicable.

    • If the item does not meet the return requirements (e.g., it has been used, damaged, is missing parts), your return will be rejected. In this case, the item will be returned to you at your expense, and no refund will be issued.

    • You will be notified by email of the outcome of our inspection.

5. Refund Processing

  • Refund Method: Approved refunds will be issued to the original payment method used to make the purchase.

  • Refund Timeframe: Please allow 7-10 business days for the refund to appear in your account after we process your approved return. The timeframe may vary depending on your bank or payment provider.

  • Refund Amount:

    • The refund amount will include the original purchase price of the returned item, excluding shipping costs (unless the return is due to our error).

    • If applicable, any restocking fees will be deducted from the refund amount. Restocking fees are determined on a case-by-case basis and will be communicated to you if they apply.

  • Partial Refunds: In cases where the item is not returned in its original condition but is still considered acceptable for return at our discretion, a partial refund may be issued.

  • Notification: You will receive an email notification when your refund has been processed.

6. Exchanges

  • Limited Exchanges: We do not typically offer direct exchanges. If you wish to exchange an item for another, you must return the original item following our return procedure, and then place a new order for the replacement item on our website.

  • Exception: If an exchange is approved in the case of a defective or damaged item, and is due to our error, we will process an exchange.

7. Warranty Returns

  • Manufacturer Warranties: Many of our products come with a manufacturer’s warranty. Please refer to the product manual for warranty details. If your item fails within the manufacturer’s warranty period, you must contact the manufacturer directly for warranty service.

  • PremierLuxuryBath Warranty Assistance: We are happy to assist you in connecting with the manufacturer if needed. Contact our customer support for assistance with warranty-related returns. Please note that warranty returns are subject to the manufacturer’s terms and conditions.

8. Exceptions

  • Special Circumstances: In exceptional circumstances, we may, at our sole discretion, make exceptions to this policy. Any such exceptions must be documented and approved by our management.

  • Legal Rights: Nothing in this policy affects your statutory legal rights under applicable consumer protection laws.

9. Policy Updates

  • We reserve the right to update this Refund and Returns Policy at any time without prior notice. Any changes will be effective immediately upon posting on our website. It is your responsibility to review this policy periodically for any changes.

10. Contact Information

If you have any questions about this Refund and Returns Policy, please contact us at:

PremierLuxuryBath
2836 Braxton Street
Illinois, United States
Phone: 815-479-9297
Email: info@premierluxurybath.com
Website: premierluxurybath.com